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Plants
Plants Collections
| Terms of Business |
| Opening Hours |
|
Monday to Sunday 9:00 to 17:30 March to end October Customers wishing to call before or after the above hours are asked to ring beforehand From November to February by appointment only |
Ordering |
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Orders are despatched, weather permitting, throughout the year in strict rotation, the plants being sent in their pots, unless this proves
impractical.
Online Ordering & Payment You can now order online with Edrom Nurseries. Our secure payment system is powered by WorldPay. Offline Ordering & Payment You may print a copy of the online order form and post this form with payment. Please enclose an open cheque marked 'Not to Exceed', followed by the total value of your order including the postage cost. The cheque will be completed on despatch of the plants and your invoice will confirm the exact amount. This is a safe method and cheques cannot be cashed by anyone else. We can accept Mastercard and Visa for offline ordering Please make cheques/Postal Orders payable the EDROM NURSERIES. Should you wish to collect your order from the nursery a few days notice would be appreciated. |
Availability |
| Our online catalogue includes plants of which a reasonable stock is normally carried. Some items however are in short supply and are likely to become sold out early in the season. We will endeavour to keep this on-line catalogue up-to-date, but if you have any queries please complete the online query form to check availability |
Substitutes |
| Substitutes will not be made with an open cheque unless requested. We reserve the right to substitute or offer a credit where cheques are made out in full |
Packaging and Carriage Charges |
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We offer a flat rate delivery charge of £6.80 for all parcels. This is for a courier next day delivery within the UK mainland. Overseas orders to Europe cost up to £27 for a 1 to 3 day delivery. For other destinations please ring for advice. Packing and carriage are charged at cost. Additional details are available at our on-line shipping guide Please note. Carriage charges are for guidance only and are subject to change without notice. |
Cancellations |
| You may cancel an order at any stage of the ordering process on the website with no charge. However, once you have entered your card details, your card will be debited immediately. At this stage there is a minimum of £2.00 or 5% of the order transaction, whichever is the greater, for a cancellation. Cancellation for orders placed using a cheque will incur no charges. |
Refunds |
| Due to the nature of our product (live plants) we do not normally issue refunds. A replacement will usually be offered for faulty goods. If you feel this is unsatisfactory then please email us edrom@btopenworld.com or telephone 018907 71386 to discuss your requirements. |
Responsibility |
| Complaints should be made within seven days of receipt of your order. No responsibility can be accepted for failure after planting as drought, pests and diseases all take their toll |
What to do with your plants |
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For customers perhaps receiving plants for the first time via mail order, we would recommend the following aftercare. Open the parcel immediately. Remove all of the plants, carefully checking the labels to ensure no mixing where more than one variety has been sent. We recommend that the plants are planted immediately. However, if you feel that the conditions in your locale to inclement then we recommend that you water the plants and stand them in a cold glasshouse or sheltered place out of doors. If the parcel has been held for a few days in a sorting office the plants will respire and look etiolated. For best results please keep the unpacked plants in a light, frost-free environment to acclimate. This may take two of three weeks. |